Privacy policy

Scope and information collected

Pan-American Automotive operates panamericanautomotive.com. This policy covers our website and concierge inquiries. You provide information directly when contacting us: name, email, phone, company and role, message, pickup and destination, itinerary, dates, passenger count, vehicle preferences and recurring-service requirements. Please do not submit payment card numbers, identity documents or sensitive medical information.

How information is used

We use your information to respond to inquiries, send acknowledgments, discuss availability and pricing, coordinate requested services, communicate about arrangements, prevent spam and misuse, and comply with legal obligations. An acknowledgment is not a reservation confirmation.

Service providers and disclosures

Our website hosting and business mailbox use Namecheap and Private Email. Online forms use Resend for email delivery and Cloudflare Turnstile for spam verification. These providers may process contact details, message content, IP addresses, browser information and delivery or security logs as needed for their services. Relevant itinerary and contact details may be shared with qualified transportation providers when coordinating your request. Information may also be disclosed when legally required or reasonably necessary to protect rights, safety or security. This website has no advertising trackers, and inquiry information is not used by this website for sale or targeted advertising.

Cookies, maps and California Do Not Track disclosures

We do not install advertising or analytics cookies. Security services may process technical signals or use necessary storage. The website does not change its behavior in response to browser Do Not Track signals; it does not implement behavioral advertising or track your browsing across unrelated websites. Third-party hosting, email and security services may collect technical information while providing their functions. Google Maps loads only when you select the location map and may collect technical information under Google's policies. External links are governed by the destination's privacy policy.

Storage, retention and security

The application sends inquiries by email and does not maintain an inquiry database. Messages and associated logs may remain in business and customer mailboxes and provider systems. We retain information as needed to respond to and coordinate requests, maintain business records, resolve disputes and meet legal requirements. Retention depends on the purpose and applicable obligations rather than a single fixed period. HTTPS and server-side validation protect website submissions, but no internet transmission or email service can guarantee absolute security.

Your choices and requests

You may choose not to submit a form and may contact us by phone instead. To request access, correction or deletion of information you provided, email info@panamericanautomotive.com or call 747.355.7190. We may need to verify your identity before responding. Applicable legal requirements and legitimate recordkeeping obligations may limit deletion. We will honor applicable privacy rights and will not penalize you for exercising them. Do not send identity documents unless we arrange a secure verification method.

Children

This website is intended for adults arranging services. It is not directed to children under 13. If you believe a child has submitted personal information, contact us so we can address the request.

Changes and contact

We will post policy changes on this page and update the effective date. Material changes will be identified here and, where required, communicated directly. Privacy questions may be directed to Pan-American Automotive, 1701 S. Figueroa Street, Suite 1411, Los Angeles, CA 90015; info@panamericanautomotive.com; 747.355.7190.